Frequently Asked Questions
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I see that CreateSpace is marked 'Experimental.' What does that mean?
While we have many books published through CreateSpace now, we have limited options available to the user on how their book is formatted, and it takes us longer to process than we would like. We expect big changes for our CreateSpace offering as we continue to improve on ease of use, speed of service, and the quality of the output.
This is not to discourage you from trying it out, just be aware that there will be some communication back and forth as we get details we need that are specific to CreateSpace.
What input formats do you support?
The easiest and most popular format is a Word document. Upload your story in Word .doc or .docx format, and we'll convert it into an ebook. RTF should work fine, too. Anything Word can read, we can read.
If you already have an expertly-formatted epub of your own, we'll accept that as well. We won't make any changes, but we'll gladly distribute it to all our sales channels for you.
We're also working on support for Pages, Scrivener, Google Docs, and more. If you'd like to see support for your preferred writing platform, let us know at email@example.com.
What output formats do you support?
Our conversion process creates a high-quality epub for us to distribute to the sales channels you choose. But that's only the beginning of D2D's service.
Once you've uploaded your document, you'll be able to download it as a .mobi file for Kindle reading.
We're also working on .doc and .pdf output. If there's something you'd like to see sooner, let us know at firstname.lastname@example.org.
Where's your style guide?
We don't have one. At Draft2Digital, our goal is to support your style guide.
If you don't have a style guide, or if you'd like some direction on creating a simple one, do these things:
- Unless you already have one you like, skip the title page and copyright page. Don't even write them. Just give us the story, and let us do the technical parts.
- Mark your chapter breaks with something distinctive, and be consistent. Make it centered and bold, or larger font, or use a Heading style. Do something to set apart your chapter titles, and we'll do our best to recognize them.
That's it. Have fun!
Where are all the complicated formatting questions for CreateSpace?
To make the process as easy as possible for our users, we currently provide a one-size-fits-all format for CreateSpace. This means you can get a trade paperback with a single click, but we understand some users may prefer more fine-grained control.
If you would like to be able to specify print format options such as page size, header/footer content, or endmatter content, please let us know at email@example.com.
What is an EpubCheck failure?
We validate all user-provided epubs using the EpubCheck tool, which ensures that an epub will work on any standards-compliant epub reader.
You can test your books against the newest version of EpubCheck here.
What does 'Warning - Invalid Epub' mean?
We were not able to automatically repair an invalid epub.
We validate all user-provided epubs using the EpubCheck tool, which is a requirement of some of our sales channels. The following channels require valid epubs:
- Apple iBookstore
If your book fails EpubCheck during upload, you may proceed with publishing, but you will not be able to publish the book to any channels with this requirement. You may also correct the validation errors in order to publish everywhere.
You can test your books against the newest version of EpubCheck here.
What does 'Warning - Repaired Epub' mean?
We automatically corrected an invalid epub.
We prefer to leave user-provided epubs entirely under our users' control, but we validate all user provided epubs because it is a requirement of some of our sales channels.
We have made the necessary modifications to your file to correct these errors.
You can test your books against the newest version of EpubCheck here.
Vendors & Pricing
Can I list my book for free?
Yes! To some vendors, anyway.
Of our current sales channels, only the iBookstore and Kobo allow publishers to choose a list price of $0.00. If you put that in the price field (on the publishing page), we'll list your book for free wherever they'll let us, and list it for the minimum list price (usually $0.99) at any other vendors you've selected.
Where can I sell my book?
Our current sales channels include:
- Barnes & Noble
- and CreateSpace!
CreateSpace gets a little complicated, but we're pretty proud of that option. You can read a little more about it below.
Will you really turn my book into a paperback?
We can create paperbacks for any books generated through our conversion service (that is, everything except pre-formatted epub uploads). Simply choose CreateSpace as one of your sales channels at the publishing stage, and we'll begin the process.
Paperbacks are more complicated than ebooks, so we'll need additional information. Most importantly, we'll need a larger cover image to wrap all the way around your book. We'll contact you with a cover image template demonstrating the exact size requirements.
Can I choose which vendors I want to use Draft2Digital for?
Yes! Absolutely. When you publish a book through us, we'll ask you which sales channels you want to release it through, and turning any of them on or off is as easy as clicking a checkbox.
You can also make changes to these selections at any time, and as we add new sales channels, we'll make sure you have the opportunity to opt in or opt out easily.
Will you be adding any other vendors?
We'll definitely be adding more. We want to support as many sales channels as possible.
We're currently pursuing distribution agreements with
- Google Play
- ARe and Omnilit
We'll watch for more opportunities as they become available.
In the meantime, if you would like to see support for a sales channel not mentioned above let us know at firstname.lastname@example.org.
How do I change the price of a published book?
You can change your book’s suggested list price the same way you set it the first time: Visit the book’s Publishing page, enter a new price, and click Publish.
To do this, edit your book and skip to the Publishing page by clicking Publishing in the stages arrow at the top of the page.
Why doesn’t my book’s price match the one I entered?
Wherever possible, we will direct our sales channels to sell your book at the list price you provided.
However, the iBookstore requires all prices (in USD) to end in $.99. It’s a sales gimmick that they absolutely enforce. So a book listed with Draft2Digital at $5.00 would be rounded to $4.99 at the iBookstore.
How much does Draft2Digital cost?
There's no up-front cost to use our service. Our fee at most sales channels is approximately 10% of the retail price (it's technically 15% of the net royalties). View our pricing page for more information.
How will Draft2Digital pay me?
After you've created an account, you'll be able to choose a payment method:
- By check (we'll need a mailing address)
- By Paypal (we'll need an email address)
- By direct deposit (we'll need your account routing information)
Since these payment methods all come with fees, we'll hold your royalties until they add up to a minimum threshold ($25 for checks, $10 for digital payments), but otherwise we'll deliver payments once a month.
Our sales channels all have different policies on their payments. Most of them delay payments by about 60 days after the end of the month in which the sale happens. We can't control that, but whatever we get (no matter when the sale happened), we'll send along to you in your next payment.
How much money am I going to make?
Here's one question we can't answer. Draft2Digital naturally cannot guarantee any sales, but since we only make money when you do, you can have confidence we'll do everything we can to provide you an attractive product that will satisfy customers.
Will Draft2Digital withhold taxes for me?
US Publishers: If you're a United States' citizen using a US tax ID, Draft2Digital will not withhold any taxes. We will report your earnings to the IRS, in accordance with US tax law.
International Users: Draft2Digital is required to withhold 30% income tax for all international publishers and submit that to the IRS. We'll do that by default, with no extra effort on your part.
If your country has a tax treaty with the US, you can request a US tax ID and submit an IRS form (W8-BEN) stating that you're exempt from US taxes. Once we have this form on file, we'll pay you the full royalties.
We hope to have a step-by-step guide for that process up on the site shortly. In the meantime, someone from our author community provided a helpful link here.
Will Draft2Digital send me any tax documents?
Draft2Digital provides our users yearly tax records in accordance with United States tax law.
As an international user, how do I submit my W8-BEN?
Send your signed W8-BEN via fax or email using the contact information here.
Terms of Service
Where's the fine print?
You can read our current terms of service (with no obligations) here.
Can I use the converted epub anywhere else?
Most other ebook conversion and distribution sites will limit the ways you can use the books they make for you. At Draft2Digital, we're proud of our products and confident in our service. Feel free to download your proof copy and use it however you want.
How does publishing with Draft2Digital impact my copyright?
Draft2Digital acquires no ownership of any rights.
When you publish a project through our service, you give us permission to do the sort of copying and distribution necessary to release your book at our sales channels, but we never gain control of those rights, and you can revoke that permission at any time.
Can I set the price on my ebook?
Book pricing can be one of the most complicated aspects of self-publishing, especially as you begin to expand to multiple sales channels (each with its own selection of vendor platforms and pricing rules).
At Draft2Digital, you'll choose just one list price (in US dollars), and we'll handle the rest.
How much should my book cost?
That's a personal question. You'll have to decide for yourself. We do like the recommendations made by Dean Wesley Smith.
Not only will those price rules position your book as a professional product of real worth...they'll also make sure your novels fall well within the premium price range for all sales channels.
How long does it take to publish a book?
A few minutes, even if you have to set up your account first.
Upload your book, fill in some sales information (title, description, sales categories, and search terms), and choose a list price.
We'll handle the rest.
How long will it take for my book to show up after I publish it?
Once you click "Publish," we'll immediately start posting the project to the sales channels you've selected. However, the time it takes to show up on their sites is outside our control. The average delay is somewhere between two hours and two weeks.
Every sales channel provides its own range.
Do you provide cover art?
When you start a new project, you might see a placeholder cover image containing your title and author name. It's not a work of art, but it is a usable cover if you just want to get your project released.
Beyond that, no, we don't provide cover art. If you want to commission a professional cover, we will recommend a designer. Contact us at email@example.com and we'll refer you to an accomplished freelance cover artist.
Do you provide editing services?
We don't provide editing services, but we keep track of some talented freelancers. If you want to hire someone for story or copyediting, contact us at firstname.lastname@example.org and we'll refer you to a good editor.
Do you provide any help with marketing copy?
When it comes to selling books, your product description (think back-cover copy) is at least as important as the cover art.
Again, we don't offer any direct assistance with marketing copy, but we're happy to refer you to a marketing professional., contact us at email@example.com.
Will my ebook look the same as the one I upload?
The short answer is "No." The slightly longer answer is e-books and print books are fundamentally different media.
Our goal is to make your story look as good as we can on the devices readers use. Fancy page formatting doesn't always convert well.
What are your cover art requirements?
For best results, give us a JPEG at 1600x2400. But really, all we need is a tall rectangle.
We'll accept most standard image formats, and resize whatever you upload to meet the requirements of the sales channels you choose.
What if I've already published my book somewhere else?
If you've already published your book through another distributor, you can still use Draft2Digital to expand your reach and simplify your project maintenance for all other sales channels.
We don't acquire rights or require any kind of exclusivity, so you can do whatever you want with your book. Once you've seen what we can do, we're confident you'll decide to list all your books with us.
There's only one limitation: Most of our sales channels require us to choose list prices that match your book's best price. So if you do publish your book anywhere else, you will be required to provide the same (or better) list price for your project at Draft2Digital.
How do I make changes to my ebook?
Draft2Digital makes it easy for you to maintain and update your book. Whether you're fixing a typo in the source document or updating your product description, all you have to do is select the project from your dashboard and make the changes. Then click "Republish" and we'll make sure your changes get posted to all your sales channels.
How often can I make changes to my ebook?
You can make changes to your projects as often as you want. We don't place any limits.
However, when you republish your changes, many of our sales channels "lock" your project for some amount of time (generally 6-12 hours), so we won't be able to make any new changes to your project until it's unlocked. We'll keep saving them, though, and as soon as the sales channel unlocks your book, we'll post the new updates.
Can I sign up without a US mailing address/tax ID/bank account?
Draft2Digital does support international publishers. There are some limitations for international users (things like tax withholding and availability of direct deposit), but these are limitations created by federal law and/or our financial service providers. Wherever possible, we're committed to making Draft2Digital a convenient service for users anywhere in the world.
Does Draft2Digital provide ISBNs?
We do! We'll automatically assign an ISBN to any book published through our system unless you provide one of your own.
How much does a Draft2Digital ISBN cost?
Nothing. Our ISBNs are a free service for our users. They allow us to distribute your books to more channels and to make those books more discoverable for readers, so we're happy to provide them.
Does a free ISBN give Draft2Digital any special control over my book?
No. The ISBN recording agency will consider Draft2Digital the "publisher of record" for any ISBN we own, but that label does not give us any rights to your work. All of our sales channels will continue to show the publisher name you choose.
Can I use the Draft2Digital ISBN for my book elsewhere?
Can I provide my own ISBN if I already have one?
Absolutely! There's a place to provide it on the Acquisitions page (the first step in setting up a new book project). If you fill that in, we'll send your ISBN to our sales channels.
How do I change an ISBN after my book is published?
Unfortunately, that's not possible. Once a book has been published to one of our sales channels, we cannot change the ISBN. If you run into this problem, contact customer support and they'll help you find a solution.
How long does it take for my sales information to show up?
Some of our sales channels provide real-time sales information. That's an awfully handy feature for self-published writers, and we do our best to capture that information and pass it along.
For most sales channels, your sales should show up within an hour. The iBookstore only provides updates once daily, but as soon as we have them, we'll post those numbers to your reports.
What are “verified” or “final” sales records?
Sales records become Final once the reporting sales channel has delivered a royalty payment for those sales and the royalties have been credited to your account. Sales channels often delay 30-90 days after a sale occurs before delivering payment.
Why do my payments show up as negative numbers on my account ledger?
The balance in your account ledger represents the amount of money that Draft2Digital owes you. When we make payments, the amount of the payment is subtracted from your account balance and delivered via your selected payment method.
Why don’t the numbers on my June sales report match up with my June royalty statement?
Sales reports show detailed information concerning sales that occurred during a given month, so your June sales report details copies of your book bought during June. Royalty statements likewise show royalty payments made to you during a given month.
The confusion comes from the delay between the time when sales are made (June) and the time when Draft2Digital receives royalties for those sales (July or August). So the payments shown on your June royalty statement might more closely match up with data from your April sales report.